Supervisor, IT Support
Company: Goulds Pumps IPG LLC
Location: Seneca Falls
Posted on: October 2, 2024
Job Description:
Supervisor, IT Support
US-NY-Seneca Falls
Job ID: 2024-12188
Type: Employee
# of Openings: 1
Category: Information Technology
US-NY-SF-R&D-G-58
Overview
Job Title: Infrastructure Services Supervisor Level: Supervisor -
M1Location: Seneca Falls, NY (HYBRID SCHEDULE, mix of in office and
work from home)Duration: Full-time / PermanentSpecial Requirements:
None Job DescriptionThe Infrastructure Services Supervisor will
provide hands on leadership in executing the programs, projects,
and day-to-day operational tasks in the delivery of infrastructure
services for ITT's Industrial Process (IP) value center in the
America's (North and South America). This person is responsible for
overseeing the design, implementation, and support of
infrastructure technology (IT) and operational technology (OT)
services. The individual should have some experience and desire to
work in a global / matrixed organization at the corporate level to
ensure IT service delivery is executed efficiently. The scope of
this role includes but not limited to wired and wireless data and
voice networks, physical cabling, network security, servers,
storage, voice services, telecom circuits /services, desktop
services, multimedia systems (conference room AV), and other
related technologies.This role responsible for supporting the
business in day-to-day operations, as well as envisioning,
recommending, and facilitating business changes to automate,
streamline and ensure a highly available service offering for
customers. You will be providing expert infrastructure oversight,
ensuring successful delivery and performance of IT services for the
organization. This role comes with an enormous opportunity to gain
experience professionally, functionally, technically, and
personally in an efficient and collaborative team atmosphere with
global reach.For a person to be successful in this role they will
need to be:
- passionately motivated
- able to balance multiple priorities
- detail oriented and deliberate
- comfortable in searching out and addressing ambiguity
- able to consistently deliver results
- naturally curious and highly accountable mindset
- approaches situations in a thoughtful and process-oriented
manner.
Responsibilities
Job Duties
- Supervise and lead a team of diverse personnel (location,
skills, experience, etc.).
- Partner with IT manager to establish, maintain and facilitate
efforts to perform effective talent management activities,
including but not limited to goal setting, performance reviews,
individual development planning, succession planning, coaching, and
developing and issue resolution.
- Foster a high-performance culture for your organization -
ensuring your team is engaged, enthused and eager to deliver
value.
- Drive and architect transformation initiatives (on-premises and
cloud), leveraging innovative solutions to enhance our IT
landscape.
- Leads IT projects, ensuring on-time, within-budget delivery of
system upgrades, migrations, and installations.
- Collaborate extensively with cross-functional IT teams and
business stakeholders to design and implement strategic IT
initiatives.
- Lead the rationalization and consolidation of services within a
site, country, region, and enterprise to lower cost, improve
services and standardize the user experience, where possible.
- Ensure infrastructure security aligns with industry standards
and compliance regulations set by ITT's Cybersecurity Team for both
IT and OT devices and related services.
- Contribute to the development and maintenance of robust
disaster recovery and business continuity plans.
- Maintain the pulse of the customer by ensuring you understand
incident, task, and request trends, KPIs and overall delivery using
data baseline and improve services.
- Partner with your peers and others to modernize the application
/ services, as needed.
- Collaborate with other teams to architect and implement
scalable solutions to optimize our infrastructure.
- Research and identify the most appropriate options for service
delivery.
- Manage the deployment, maintenance, and upgrade paths of the
infrastructure along with corporate Enterprise Infrastructure
team.
- Identify, quantify, and execute opportunities to shift work
left (to the TAC, self-service, automate).
Qualifications
- Bachelor's degree in computer science, Information Technology
or equivalent
- Minimum of 5 years of work experience in related field
- Excellent communication, leadership, Interpersonal and
collaboration abilities across all organizational levels.
- Proficiency in Microsoft Office software products.
- Proficiency with hardware and technology equipment
- Proficiency with Microsoft operating systems
- Understanding of fundamental computer architecture, networking,
virtualization, storage, and operating system concepts
- Demonstrated ability to work in a team environment with
flexibility, keeping others informed and anticipating needs is
essential.
- Oversee security measures for infrastructure-related data,
equipment, and facilities.
- Create and optimize technology and processes in partnership
with other technology teams, compliance, and information security
to ensure systems are designed and operated with security in
mind.
- Understand and apply fundamentals of the business to ensure the
technical roadmap aligns with business opportunities.
- Confident initiative-taker who is driven and
results-oriented.
- Deep / expert knowledge in various infrastructure and general
IT services
- Knowledge of controlled data and ability to devise solutions to
meet and adhere to regulatory needs.
- Experience with traditional and advanced environment monitoring
and alerting techniques.
- Strong client-driven mindset and be willing to extend
themselves to collaborate across teams, geographies, and time zones
in an effective and efficient manner.
- Proficiency in the English language is a necessity.
- Able to balance competing priorities and work under tight
deadlines.
- ITIL, Six Sigma, and PMI certification a plus
- Experience working in a SOX-compliant environment a plus.
- Previous experience leading the integration of acquired
companies is required.
- Previous experience leading the separation of divested
companies is a plus.
- Strong ability to trust but verify various aspects of IT
service delivery and planned efforts.
- Travel is project based, but generally no more than 10% to 15%
Additional Attributes
- Leverage a consultative approach to issue resolution in
conjunction with their technical skills.
- Maintains high ethical standard and works by a strong moral
compass. Keeps their word and follows through on commitments
(Honest, credible, and trustworthy).
- Continuous improvement mindset; always curious and open
minded.
- Effectively examines events, issues and problems and determines
implications, isolating root causes and ensuring they are solving
whole problems rather than simply addressing symptoms.
- Works to prepare the organization for the future by maintaining
a strategic perspective on the business. #LI-HYBRID#LI-BS1#IP1
Compensation details: 98800-147600 Yearly Salary
PI2da909c80ff4-37248-34561985
Keywords: Goulds Pumps IPG LLC, Rochester , Supervisor, IT Support, Other , Seneca Falls, New York
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