Representative, Client Svc II
Company: Canon Solutions America, Inc.
Location: Rochester
Posted on: October 2, 2024
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Job Description:
Representative, Client Svc IIUS-NY-RochesterJob ID: 32402Type:
Full-Time# of Openings: 1Category: Customer
Service/SupportNY-Rochester-ConstBrand-MSAbout the Role Advanced
proficiency in site operations and procedures with ability to
assign tasks to colleagues and manage responsibilities within the
team.Your Impact Hospitality ServicesRemoval and replacement of
shredding binsAssist Facilities department in event set-ups and
re-setsConference room + dining room reconfigurationsOpen/close
mobile wall partitions, where applicableCompany product desk drops
or conference room setup for staff pickupDaily check in to ensure
interior stairway firewall paths are unobstructedAll coffee machine
cleaning and maintenanceCafe/Hub equipment and vending check;
report deficiencies to Facilities department for service
callsCoordinate internal moves (within same building) with Customer
to move packed boxes and pick up empty move boxesEmpty and
lubricate shredders as needed, all floorsTraining room caster
maintenanceAssist Facilities department with LL storage
retrievals/deliveries; escort employees in the freight elevator to
LL assigned cagesEnsure copy paper is at each printer location
throughout buildingCheck first aid kits, blood pressure monitors
and fire extinguishers for missing items, replenish if
neededProvide a list of office supplies to orderReplace cubical
nameplates as neededRefrigerators clean out Facility ServicesMove
chairs (on wheels) to storage area(s)Move conference tables (on
wheels) to storage area(s)Work alongside other vendors and/or
partnersMove office equipment (on coasters or with rollers) as
neededUnbox simply crated shipmentsUnload/unbox shipmentsAudit (and
report) site for any issues (lighting, A/C, heat, plumbing,
etc.)Assemble basic office furnitureAssemble basic shelvingUse
simple hand tools (e.g., screwdriver, hammer, pliers, etc.)Taking
broken-down carboard and/or trash bags to dumpstersRequest
new/extra keys for cabinets, drawers, doors, etc Assist Facilities
team in diagnosing mechanical issues (e.g., plumbing, electrical,
etc.)Turn off water valve at main during toilet issuesChanging out
the beer kegs, taps etc.Change out cabinet/drawer locks and/or keys
Possess communication and leadership skills to be able to receive
and host vendors and contractors and provide directionAssist as
needed in other CBI locations Daily opening process of
replenishing/inventory of all beverages to report to Facilities
department for weekly orderingChecking code dates on inventoryDaily
washing and re-organizing glasswareInventory special event product
usage for charge backFlushing out tap lines when needed for last
minute change-oversCheck and report CO2 and nitrogen tank
levelsDumping expired beveragesRoof top: uncover patio furniture
during summer and cover as needed due to inclement weatherReceiving
beverage deliveries and storage. Assist with keg returns.Flush Wine
eMotion straws, replace as needed and report to Facilities
department for replacement ordersEnsure all lockable product
storage displays are securely always locked Reception Services
(backup)Cover receptionist breaks (30 minutes total) and lunch (1
hour) each dayCover time off for receptionistCover full day
reception on zero notice, as needed, in emergency situationsGreet
and check in visitorsDistribute temp cards as requested, log on
daily track sheet and ensure daily card returnAnswer and direct
reception console calls as requested About You: The Skills &
Expertise You Bring Please note: this is a customer-facing role,
and requires compliance with customer policies and protocols, which
may include COVID-19 vaccination and other measures relating to
COVID-19. HS Diploma, GED, or equivalent experience required, plus
1 to 2 years of related experience.- Prior experience in a customer
service environment. - Good computer skills/technical knowledge. -
Ability to multitask and prioritize in order to meet deadlines. -
Good customer service and communication skills. - Ability to work
with minimal supervision.- Ability to work OT as needed. - Required
to take all necessary steps to obtain security and/or other
clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary). - Ability to lift up to 50lbs. - Ability
to spend extended periods of time standing, bending, walking,
reaching, and pulling while performing duties. In accordance with
applicable law, we are providing the anticipated base salary for
this role: $17.20/hr to $25.49/hrCompany Overview About our Company
- Canon Solutions America, Inc. empowers companies of all sizes to
succeed by supplying market leading enterprise, production, and
large format printing solutions, supported by exceptional
professional service offerings. With unwavering dedication to
promote professional innovation, Canon Solutions America, Inc.
helps drive sustainability, nurture efficiency, and regulate costs
through the unification of comprehensive digital and traditional
printing and document management solutions. As a wholly owned
subsidiary of Canon U.S.A., Canon Solutions America, Inc. is
headquartered in Melville, NY and has sales and service locations
across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which
earned approximately $30.4 billion in global revenue in 2020, ranks
third overall in U.S. patents granted in 2020 and was named one of
Fortune Magazines Worlds Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSAPosting Tags #pm20
PI154138c85f39-25660-35687872
Keywords: Canon Solutions America, Inc., Rochester , Representative, Client Svc II, Other , Rochester, New York
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