Customer Service Representative
Company: International Flavors & Fragrances
Location: Rochester
Posted on: April 4, 2025
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Job Description:
Job Summary
The role is a Customer Account Management position in a Supply
Chain environment. Responsible for the end-to-end Order To Cash
process to ensure on-time order fulfilment in Business-to-Business
support at country or regional level including sales order
management of domestic, export and consignment, customer complaint
coordination, operational problem solving, timely follow-up of
order fulfilment with cross functional collaboration and proactive
communication with customers, and implementing work process
enhancement via best practice sharing in the team. This is a Global
position which means collaboration with other global regions and
countries in order to move product and properly service our
customers. This is a Hybrid role.
Responsibilities
* Manage customer orders including domestic, export and consignment
orders based on Sarbanes-Oxley Act compliance policy: order entry,
order confirmation, invoice issuance and order follow-up till good
delivery to customers inclusive documentation and problem solving
if any
* Process a credit note or a debit note related to a sales order or
customer complaint
* Coordinate customer complaints and service cases related to a
sales order
* Respond to customer's inquiry in a timely and accurate manner
* Build a strong partnership with internal and external
stakeholders, especially the sales team.
* Implement and/or optimize work processes, techniques and systems;
share knowledge (best practice) and contribute to continuous
improvement in Order to Cash process
* Support internal/external audit as needed
Requirements
* Bachelor's degree (no specific major fields required)
* or 2-3 years' experience in Customer Service or Supply Chain of
business to business
* Knowledge in domestic and international trade
* Expert knowledge of MS Office tools
* Knowledge in SAP is a plus but not required
* Fluent business English communication skills
* Effective communication skills across all levels of the
organization
* Highly collaborative and team player
* Cross cultural awareness---
* Microsoft Office tools Understanding (Word, Excel,
PowerPoint)
We are a global leader in taste, scent, and nutrition, offering our
customers a broader range of natural solutions and accelerating our
growth strategy. At IFF, we believe that your uniqueness unleashes
our potential. We value the diverse mosaic of the ethnicity,
national origin, race, age, sex, or veteran status. We strive for
an inclusive workplace that allows each of our colleagues to bring
their authentic self to work regardless of their religion, gender
identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn
more
Salary Ranges:
$47,300.00 - $87,800.00
Keywords: International Flavors & Fragrances, Rochester , Customer Service Representative, Sales , Rochester, New York
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here to apply!
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